Not just different — better
We are the one-stop shop for everything you need to run a better care home.
A fully-integrated approach, a track record of success, proprietary processes and
expertise that only comes from years of experience.
Team and leadership development
People are at the very heart of what we do. So, creating and sustaining the proper management and leadership teams is crucial in the seniors housing industry. We take learning seriously, and empowering, coaching and mentoring the people who look after the day-day well-being of seniors requires identifying employees with the proper skill set, discipline and passion and supporting them with diligent programs to help them succeed. We ensure that all our employees receive adequate onboarding, training, seminars, leadership coaching, ongoing tracking, and mentoring. This is foundational to our complete leadership development philosophy and plan.
Proactive oversight and support
Our support office team supports the facility leadership in all aspects of the business to ensure that the highest standard of care is provided and the operating plan is executed correctly. This team is field-based, continually attending to the communities and immersing themselves in understanding the day-day dynamics of the business while providing coaching and mentoring as needed. The support office team includes —
- Operations management
- Sales & marketing
- Recruiting
- Human resources
- Clinical management
- Education
- Support services
- Culinary
- Facility maintenance
- Procurement
- Information technology
- Energy management
- Legal services
Leveraging information technology
Our technology philosophy is proactive rather than reactive. If automation improves our residents and staff's care, well-being and safety and adds business value, then we take it seriously. Our IT staff continually examines the tech landscape for solutions that make sense. We have deployed technologies which automate care delivery, provide tools to make staff more productive and improve morale, and maintain building and life-safety systems while reducing risk and liability. In addition, we utilize state-of-the-art systems in running the business and protecting assets from cyber and physical danger. While improving service levels, these systems also result in improved financial outcomes.
Preserving asset value
Our in-house managed capital expenditures, and renovation programs use best practices, purchasing power and access to in-house construction management personnel, which results in delivery efficiency, safety and cost mitigation. These programs improve occupancy, margins and the look & feel of the facilities.
Leveraging supplier-chains at scale
Our procurement program allows access to products and services at the lowest available cost while maintaining the requisite quality and favoured terms. Over our 30-year history, we have developed long-term vendor relationships across different commodity and service sectors, and we leverage these relationships to benefit our communities.
WCSHM Leadership Academy
Caring for seniors is a people business, and teams function well with the support and encouragement of strong leaders. With this fact in mind, we have developed our own leadership academy to encourage emerging leaders and allow them to develop the leadership and managerial skills they will need to lead in a demanding environment. The academy also offers current leaders learning opportunities to sharpen their skill sets and deepen their knowledge.
Oxford Staffing Solutions
We operate our healthcare-focused staffing agency to meet the significant staffing needs in an evolving and challenging labour market.