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A smiling elderly woman enjoying breakfast in nursing home care center.

A resident-focused approach

We are West Coast — operators of long-term care, assisted living and independent living communities in British Columbia, Alberta and Quebec.

Our 35+ years of experience managing seniors housing communities has allowed us to attract and retain an exemplary team of management and staff who practice a resident-focused approach to service delivery. Our management expertise gained over the years is delivered via a combination of best practices, processes and systems to ensure the highest standard of care and service combined with the requisite financial results.
This highly successful integrated approach to seniors housing ownership led to the sale of the Retirement Concepts brand in 2017 (25 communities and approximately 4,500 beds). To this day, we continue to manage this prominent Canadian portfolio.

Core Purpose

To lead, motivate and empower our people and our teams to improve the quality of life and service to the seniors and their families we serve daily—to improve their lives.

Our vision is to be a global leader in seniors housing and services.

We will accomplish this through —

Satisfied residents

The value of our service is rooted in the experiences we enable. It’s important to remember that the people we serve determine the value of our service.

Engaged employees

The integrity of our leadership enhances our reputation and ensures that our team of professionals is engaged and at their best every day.

Public accountability

We operate in an industry that serves the most vulnerable in our communities. We will always be accountable to those in our care, their families, the public and all levels of government.

Quality service and operational excellence

We rely heavily on our experience, expertise and track record of success to instill a sense of pride in what we do and to show, rather than tell, that we love what we do.

Resident-centred care

We are the seniors housing management experts. Helping people is in our nature. Our resident-centred care approach is our inspired reason for being.

Our operating philosophy

We are dedicated to creating and maintaining vibrant communities that support aging with dignity and independence. Communities where residents feel safe and secure in a home-like atmosphere. To achieve this, we focus on what’s important — 

Attracting, retaining and investing in our staff and management

Ensuring delivery of clinical care and resident services to the highest standard

Maintaining the communities so that they are welcoming and evoke a sense of home

Improving our best practices which ensure optimum and efficient resident-focused service delivery.

Investing in systems and technology which enhance resident care and safety

Maintaining the proper financial protocols to achieve the necessary financial results

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