Better care starts with better leadership.

Not just different — better

We are the one-stop shop for everything you need to run a better care home.
A fully-integrated approach, a track record of success, proprietary processes and
expertise that only comes from years of experience.

Team and leadership development

People are at the very heart of what we do. So, creating and sustaining the proper management and leadership teams is crucial in the seniors housing industry. We take learning seriously, and empowering, coaching and mentoring the people who look after the day-day well-being of seniors requires identifying employees with the proper skill set, discipline and passion and supporting them with diligent programs to help them succeed. We ensure that all our employees receive adequate onboarding, training, seminars, leadership coaching, ongoing tracking, and mentoring. This is foundational to our complete leadership development philosophy and plan.

Proactive oversight and support

Our support office team supports the facility leadership in all aspects of the business to ensure that the highest standard of care is provided and the operating plan is executed correctly. This team is field-based, continually attending to the communities and immersing themselves in understanding the day-day dynamics of the business while providing coaching and mentoring as needed. The support office team includes —

• Operations management
• Sales & marketing
• Recruiting
• Human resources
• Clinical management
• Education
• Support services

• Culinary
• Facility maintenance
• Procurement
• Information technology
• Energy management
• Legal services

Leveraging information technology

Our technology philosophy is proactive rather than reactive. If automation improves our residents and staff’s care, well-being and safety and adds business value, then we take it seriously. Our IT staff continually examines the tech landscape for solutions that make sense. We have deployed technologies which automate care delivery, provide tools to make staff more productive and improve morale, and maintain building and life-safety systems while reducing risk and liability. In addition, we utilize state-of-the-art systems in running the business and protecting assets from cyber and physical danger. While improving service levels, these systems also result in improved financial outcomes.

CareRx is the leading provider of pharmacy services to LTC, retirement communities, and other
congregate living settings in Canada. WCSHM has used CareRx’s medication management solutions
for over 10 years for safe, on-time, and accurate medication delivery. This service is further
complemented by ongoing staff training, tracking and audit protocols.  Our collaboration enables
WCSHM’s care team to provide best-in-class support for seniors in various care settings, including
Independent Living, Assisted/Supportive Living and Long-Term Care.

CareRx’s core values of Collaboration, Accountability, Responsiveness and Excellence align closely
with WCHSM’s values and operating philosophy. This alignment places the highest value on our teams
and the residents we serve. CareRx looks forward to continuing our collaborative partnership with
WCSHM for many years.

Omar Saad, RPh

Vice President, Western Canada Operations

At Arjo, we believe that empowering movement within healthcare environments is essential to quality care. Our products and solutions are designed to promote a safe and dignified experience through patient handling, medical beds, personal hygiene, disinfection and the prevention of pressure injuries and venous thromboembolism. Arjo is proud to be a long-term partner of WCSHM to continue to enable quality care for patients, residents, and caregivers for over 10 years.

With over 65 years caring for patients and healthcare professionals, we are committed to driving healthier outcomes in partnership with WCSHM for people facing mobility challenges.

Jim Findlater

Vice President of Marketing, Arjo Canada

Lifemark Seniors Wellness first partnered with Retirement Concepts in 2012 when we first began conversations regarding how Lifemark can assist with allied health needs and services. While starting at one long term care site in Maple Ridge, Lifemark began to build a successful working relationship. Over the course of many years, Lifemark and Retirement Concepts have effectively worked together, ensuring high standard and quality care to seniors residing in long term care. Lifemark Seniors Wellness is now working in 15 Retirement Concepts long term care homes across BC.

Throughout the transition to WCSHM, Lifemark has continued to feel supported, through open communication with the managers/DOC’s working directly on sites, as well as with the Directors of clinical, quality and education and with WCSHM Head Office. Lifemark feels grateful to have the opportunity to work with WCSHM and to continue provision of physiotherapy, occupational therapy and rehabilitation assistant services in long term care sites.

We look forward to continuing to synergy and grow the partnership with WCSHM. We aim to maintain ongoing cooperation and actively pursue mutual development opportunities. Lifemark Seniors Wellness has shared values with WCSHM with a strong belief in providing gold standard and quality care to seniors and we appreciate the ongoing partnership and alliance.

Melissa Gagnon

Director of Operations, Lifemark Seniors Wellness BC

Preserving asset value

Our in-house managed capital expenditures, and renovation programs use best practices, purchasing power and access to in-house construction management personnel, which results in delivery efficiency, safety and cost mitigation. These programs improve occupancy, margins and the look & feel of the facilities.

Leveraging supplier-chains at scale

Our procurement program allows access to products and services at the lowest available cost while maintaining the requisite quality and favoured terms. Over our 30-year history, we have developed long-term vendor relationships across different commodity and service sectors, and we leverage these relationships to benefit our communities.

WCSHM Leadership Academy

Caring for seniors is a people business, and teams function well with the support and encouragement of strong leaders. With this fact in mind, we have developed our own leadership academy to encourage emerging leaders and allow them to develop the leadership and managerial skills they will need to lead in a demanding environment. The academy also offers current leaders learning opportunities to sharpen their skill sets and deepen their knowledge.

Oxford Staffing Solutions

We operate our healthcare-focused staffing agency to meet the significant staffing needs in an evolving and challenging labour market.